Policy Page

SHIPPING POLICY

At The Centiverse, we are committed to delivering your order as quickly and efficiently as possible. All orders are processed within 1-3 business days, and shipping times typically range between 7 and 21 days from the date of your order. Please note that shipping times may vary depending on your location and any unforeseen circumstances beyond our control.

Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery. If you have any questions or concerns about your shipment, please do not hesitate to contact our customer service team.

Return Policy

All sales on The Centiverse store are final. We do not accept returns or exchanges unless the item you purchased arrives damaged. If your order arrives damaged, please contact us within 7 days of receiving your item with detailed photos and a description of the damage. We will work with you to resolve the issue as quickly as possible.

REFUND POLICY

Refunds are only available for merchandise that arrives damaged. If your item arrives damaged, please notify us within 7 days of receipt by providing clear photos and a description of the damage. Upon verification of the damage, we will issue a full refund to your original payment method. Please note that it may take several business days for the refund to appear on your account.

This refund policy applies solely to merchandise. For all other refunds related to services rendered, please refer to the specific terms and conditions outlined in your service contract.

If you have any further questions regarding our policies, please feel free to reach out to our customer service team. We are here to assist you!